Frequently Asked Questions
Browse the FAQs below or use the search bar to quickly find answers. Whether you need help with tracking, payouts, account settings, or anything else, this is the best place to start.
General / Getting Started
Cashback is a way to earn money back when you shop online. When you make a purchase through a cashback website at one of its partner retailers, part of the commission earned is returned to you as cashback. You can read more about how cashback works here: Cashback websites.
Love Cashback is a cashback website that helps you earn money back on your everyday online shopping. Simply choose a retailer on Love Cashback, click through to their website, and complete a qualifying purchase. We receive a commission from the retailer and pass a share of it back to you as cashback.
No. Using Love Cashback is completely free. There are no membership fees or hidden costs. Some payout methods do require you to reach a minimum balance before withdrawing, usually £20.
Getting started is quick and easy. Just sign up using your email address, confirm your details, and start browsing retailers. You can begin earning cashback as soon as you make your first purchase.
Earning Cashback
When you click a retailer link on Love Cashback, a tracking cookie or tag identifies that you came from us. If your purchase is eligible, the retailer reports it and your cashback is recorded.
Common reasons include:
- not clicking through Love Cashback before buying,
- using unlisted voucher codes,
- ad-blockers or privacy settings,
- returning/cancelling items,
- visiting another cashback/voucher site,
- or the retailer not reporting yet.
If you feel that cashback should have tracked and it hasn't, please use the missing cashback claim form for our team to investigate.
Not always. Some categories, payment types, or delivery options may be excluded. Check the offer’s terms and exclusions before purchasing.
Payout / Redeeming Cashback
After the retailer confirms your order and the returns period ends. Timing varies by retailer and can take a few weeks.
Once your confirmed balance reaches at least £20, you can withdraw. Typical options include PayPal or a direct UK bank transfer.
Bank transfers usually show from “Love Savings Group Limited” with a reference to “Cashback”. We’ll email you when your payout is processed.
Missing Cashback
Tracking can take a few days. If it hasn’t shown after 30 days, submit a Missing Cashback claim with your order details and we’ll investigate.
Most are resolved within a few weeks, but some retailers can take up to 8 weeks. We’ll update you by email as soon as we hear back.
Not always. If tracking was blocked or the purchase was ineligible, we may be unable to recover it. Always start your shop from Love Cashback and avoid unlisted codes.
Technical & Account Support
Use the “Forgot your password?” link to receive a reset email. Check your junk/spam folder if it doesn’t arrive.
Sign in and visit your My Profile settings. For security, some changes may require re-verification by email.
Check for an incorrect password, an unverified email, or cached sessions. Try resetting your password or clearing cookies.
Offers, Terms, and Conditions
Yes. Retailers can change or pause offers at any time. We aim to keep rates current, but final eligibility depends on the retailer’s terms.
Each offer includes rules for qualifying purchases, exclusions, and limits. Review them before buying to ensure eligibility.
Safety and Privacy
We follow UK/EU data protection laws (including GDPR). Your data is used to operate Love Cashback and isn’t sold to third parties.
You can view the terms and conditions or the privacy policy by using these links. Links to both can also be found in the footer of every page. We recommend reviewing them before signing up so you know how your information is handled.
Contact and Support
Visit the Support page to send us a message. We aim to respond within one working day.
Go to “My Cashback” to see tracked, approved, payable, and paid amounts.